Unit 501 Flourmill Studios, 3 Gladstone Street 2042 Newtown NSW, australia
Phone: 61 2 9519 3901

Frequently Asked Questions

Where are you located?

We have four boutiques across Australia in Sydney, Brisbane, Melbourne and Perth. We also have a flagship boutique in Soho, New York.  The details of each boutique are located below:

Sydney Flagship Emporium
9 Doody St Alexandria, NSW
Ph (02) 8338 1078
Mon, Tue, Wed, Fri – 10am – 5:30pm
Thur – 10am - 7pm
Sat – 9am – 5:30pm
Sun – 11am – 4pm

Brisbane BOOK HERE
32 Latrobe Tce, Paddington, QLD
Ph (07) 3368 2216
Tuesday, Wednesday, Friday – 10am - 5.30pm
Thursday – 10am - 7pm
Saturday – 9am - 5.30pm
Sunday & Monday - Closed

Melbourne BOOK HERE
1010 High Street, Armadale, VIC
Ph (03) 9509 0454
Monday, Tuesday, Wednesday, Friday – 10am - 5.30pm
Thursday – 10am - 7pm
Saturday – 9am - 5.30pm
Sunday -11am – 4pm

309 Newcastle St, Northbridge, WA
Ph (08) 9381 5551
Tuesday, Wednesday, Friday – 10- 5.30pm
Thursday – 10 - 7pm
Saturday – 9 - 5pm
Sunday & Monday - Closed

7 Centre Market Place (Between Broome & Grand Streets)
New York NY 10013
Ph. 646 912 9298
Tuesday to Friday - 11am - 7pm
Saturday - 10am - 6pm
Sunday & Monday – Closed

We are also stocked across Australia, New Zealand, the United States, Canada, the United Kingdom, Ireland, Europe, Hong Kong and Singapore.  For a detailed list of stockists, visit Stockist Locations

Appointment or Walk-In?

SYDNEY, MELBOURNE AND BRISBANE BOUTIQUE, Initial appointments in our boutiques incur a $50 appointment fee, which is fully redeemable against the purchase of a dress. Your payment will be approved at the time of booking your appointment.

Your credit card will be charged the appointment fee 3 days before your scheduled appointment. Re-try appointments are complimentary. Should you wish to return to the boutique after this initial appointment to re-try your favourite gowns, the re-try appointment will be complimentary.

If you cancel your appointment up to 4 days prior to your appointment time, you will not be charged for the appointment.  If you cancel your appointment once payment has been taken (3 days prior to appointment) there is no refund.

PERTH BOUTIQUE works with two options by appointment & for walk-ins; (Walk-ins - you can just come into the store at a time that suits. If we are busy at the time you come in, we will ask you to leave your name and phone number so that we can call you back as soon as possible)

The KAREN WILLIS HOLMES Perth boutique does prefer appointments both for during the week and especially for the weekend when it can be busy. 

To make an appointment with the Perth boutique please contact directly via perth@karenwillisholmes.com or (08) 9381 5551.

NEW YORK BOUTIQUE, An appointment is recommended at the KAREN WILLIS HOLMES New York boutique; however, if we do have a change room free we will take walk-ins. 

If we are busy at the time you come in, we will ask you to leave your name and phone number so that we can call you back as soon as possible

If you have any questions, please contact us at info@karenwillisholmes.com or + 61 2 9519 3901

How long are appointment times?

Your experience in the boutique for your initial bridal appointment will be for 1.5 hours.  Because we are a boutique store, all gowns are on the shop floor for browsing, and we have found this is the perfect amount of time to select your favourites and try them on. 

Can I bring a large party to my appointment?

We advise Brides bring no more than four people to their appointment for a few reasons; the first being the space available in the boutique as we must be mindful of all brides and their guests using the space especially on a Saturday when the boutique is busiest, the second being that we find that too many opinions can be somewhat overwhelming when trying gowns and we would hate for this to detract from your experience. 

If you are able to keep your number of guests to within our recommended limit it would be appreciated. You will appreciate the focused opinions of a trusted few!

How does payment work when I have found my dress?

For gowns from the BESPOKE, DESIGN YOUR GOWN and WILD HEARTS Collections, we ask for a 50% upfront deposit, so that we can start work on your order.  The remaining balance is due at your first fitting.

For gowns from the KWH by KAREN WILLIS HOLMES as these gowns are sold from stock we require the gown to be paid in full at time of purchase.

What is the lead time on your gowns?

For gowns from the BESPOKE and DESIGN YOUR GOWN Collections, these gowns are made in Australia and are made to order to a standard size.  We recommend a booking lead time of 6 – 8 months, however, because we make these gowns in our own workroom we can work with shorter time frames.

For gowns from the WILD HEARTS Collection, these gowns are made in Australia and are available in sizes AUS/ UK 4 – 16 / US 0 – 12.  The booking lead time is a minimum of 6 – 8 months, however sometimes have stock available for shorter lead times. 

Gowns from the KWH by KAREN WILLIS HOLMES Collection are sold from stock in sizes AUS/ UK 4 – 16 / US 0 – 12.  These gowns are sold on a first come first serve basis.

What if my wedding is in a month?

We do carry stock of some gowns or we can make a BESPOKE gown in short timeframes if we have all the fabric and time in our production calendar to fit your order in.  While we can work with shorter time frames, we don’t recommend you leave it this late, as we can usually make most of our gowns, but not all of them in a short time frame.

If you have a short time frame, please contact us on info@karenwillisholmes.com or + 61 2 9519 3901 to discuss your options.

I have ordered my dress, now what?

If you have ordered the hem package with your gown, someone will contact you to arrange your fitting appointment with you, or to arrange your pick-up date.  Appointments are made on a first come first serve basis and during our busy times we do fill up fast.  These fitting appointments usually occur 6 – 8 and 3 – 4 weeks from your wedding date.  In the meantime, you will need to find your wedding shoes as well as any undergarments you plan on wearing with the gown.  We recommend nude and seamless.

Will I need alterations?

Alterations are an essential finishing touch to any gown and will make the gown truly yours. When purchasing a dress, we take your body measurements to help determine the closest standard size to your body. However, alterations are needed to fine tune for fit and to your personal preference. Whether that means taking in a dress to make it smaller for your hips, bust, or waist (or maybe everywhere), add cups, shorten straps, hem the length, and add the bustle for your train. Alterations are just a standard part of the whole process.

Do you have in-house seamstresses?

For our boutiques across Australia, in Sydney, Melbourne and Brisbane, we have experienced in-house seamstresses who will hem your wedding gown to perfection! For our boutiques in Perth and New York we offer brides a list of highly recommended seamstresses to choose from.

I don't live near a KAREN WILLIS HOLMES boutique or stockist. How can I get a KWH gown or obtain expert advice?

If you don’t live near a KWH boutique, contact one of our lovely customer service girls directly and we will have a solution for you to secure your dream gown. Our team can also offer you styling advice via phone or email. Feel free to contact them on +61 2 9519 3901 or info@karenwillisholmes.com.